Assistant General Manager | ICC Collision Center

Assistant General Manager

Job description and duties

Reports to: General Manager
Days: Monday through Friday with Saturday rotations or as directed
Hours: 8am-5pm or as directed

Primary responsibilities:

• Perform tasks as set forth by the General Manager to assist in the setting, monitoring and achieving of location financial goals.
• Assist as directed in maintaining operations in a manor to maximize business capacity while maintaining safety and loss control standards.
• Direct oversight of the goals and objectives of the Customer Service Managers as set forth by management.
• Maintain standards as presented in the ICC Employee Handbook

Overview:

The Assistant General Manager is directly responsible for oversight of the Customer Service Managers including training, development and the reaching of financial goals as set forth by management for the department. Also expected is assistance as directed by the General Manager in all aspects of operations at their assigned location(s) with regards to setting, monitoring and achieving financial goals as set forth by senior management and maintaining the operation in a manor to maximize business capacity while maintaining safety and loss control standards. A professional attitude, business-like demeanor, leadership skills, problem solving and proper decision making skills are required.

This job description outlines specific duties that are expected for the position, however, it is not intended to cover every aspect of the position nor is it in any way to be interpreted or construed as a contract of employment